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Fitbit shows full battery but turns off midday

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‎02-24-2020 13:54 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-24-2020 13:54 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Fitbit shows full battery but turns off midday. What am I doing wrong. 

 

 

 

Moderator edit: subject updated for clarity

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4 REPLIES 4

‎02-25-2020 05:30

‎02-25-2020 05:30

Hi @Kkayt, welcome to the Community forums. 

 

Thank you for sharing this information about your Alta that is turning off in the middle of the day with battery charge still remaining. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know about te outcome. 

Davide | Italian and English Community Moderator, Fitbit


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‎09-12-2020 09:47

In response to DavideFitbit

‎09-12-2020 09:47

I am having the same issue unfortunately 😞 It was working fine and all of a sudden the screen light is dim(cant read it outside) and it just shuts off after about 5 hours of wear

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‎09-12-2020 17:47

‎09-12-2020 17:47

I am having the same issue battery showing fully charged but will go out during the day.

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‎09-13-2020 00:04

‎09-13-2020 00:04

I start experiencing the same thing about 3 weeks ago.

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