Fitbit won't display time when I tap or move it

[merry45]

Just got the Fitbit yesterday and set it up with a customer service rep.  Today it won't display the time or other features when I tap it or move it to a display position.  Will only occasionally display when it seems to be immobile for a period of time.

[SunsetRunner]

Hi

If not already done, Feel free restarting the tracker

Hope it helps

[tallgeoff]

I just turned my Versa off and restarted it as suggested and the results are much improved! I also learned that tilting my wrist further toward me activated the display. 

One tap now opens the display.

Note: I couldn't find instructions on how to turn on the display in the 87 page manual.

Hopefully the steps and stairs accuracy will improve also. 

[tallgeoff]

Even after a restart the wrist tilt works but the tap activation is intermittent. 

[sarahem13]

Hold down the button and make sure "screen wake" is ON

[NellyG]

If the tap is not working consistantly, my guess is that you are not tspping in the right place. The Alta HR is very particular about where you tap, and where I would assume would be the best place (the centre ofbthe screen) is NOT. It works much better if you tap at the bottom edge of the screen, right where the band attaches, or even just on the band. Give that a try and see if the screen activation improves.

Edited to add - just realised you have a Versa. I assumed it was an Alta HR as you have posted on the end of a thread in the alta HR forum. You are best to post Versa questions in the Versa Forum HERE

[merry45]

I have a Charge 3 and figured out how to correct the problem.


Sent from XFINITY Connect Application

[Newportdavid]

Fitbit does not respond to movement by showing time

[Edca1338]

Thank you! This worked!

[Edca1338]

Hold the side button and make sure "Screen Wake" is set to "auto" not "manual". This worked for me thanks to a user above. 

[Terryg87]

Thank you, you just saved my day 😊

[mkadesch]

Thanks that worked. Greatly appreciate the assistance. 

[Straightawaykid]

Feel free to throw it in the trash.

[Straightawaykid]

What button?  The button that BRICKS IT?

[merry45]

Check your DND and sleep view on your phone.  It might be turned on. Turn that to the off position. Sent from Samsung Galaxy smartphone.