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Fitbit won't sync because my ip address has been banned on my iPhone

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‎05-18-2017 02:40 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎05-18-2017 02:40 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

hi,

 

I cannot log onto the fitbit website on my phone or sync my altaover a mobile connection because it seems as though fitbit has banned my phones ip address. how do i find out why my ip was banned ?

 

Thanks in advance

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4 REPLIES 4

‎05-18-2017 06:23

‎05-18-2017 06:23

Welcome to the forums @MoJeez

 

contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-18-2017 08:48

‎05-18-2017 08:48

Thanks for visiting the Community @MoJeez! 

 

Hmm this is pretty weird since Fitbit does not have access to your account due to privacy regulations, and is not possible that we can banned your ip address. If you're not able to sync follow the Syncing Troubleshoot and keep an eye on it. 

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎04-20-2020 21:05

‎04-20-2020 21:05

This happened to me today!! I cannot update my fitbit app from my fitbit cause they banned my ip address!! 😞

 

Did you get yours resolved?

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‎04-20-2020 21:42

In response to Kathyk808

‎04-20-2020 21:42

Hi @Kathyk808  this thread is three years old and the original poster didn't return to let us know. Reach out to customer support. Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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