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Flashing through screens

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‎04-14-2020 12:35 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-14-2020 12:35 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

I've tried updating the app, deleting and reinstalling the app, turning my bluetooth off and back on, unpairing and repairing the Fitbit to the app/ phone. Resetting it. If I take all these steps, it'll work for a day or two but then it happens again- Fitbit starts flashing through all screens then dies abruptly. SO FRUSTRATED,  especially bc I lose all my tracking data with every reset. Has happened about 6 times in the last two weeks. 

 

Moderator edit: Subject for clarity 

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‎04-20-2020 15:20

‎04-20-2020 15:20

Hello @KatieAS1212, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting this situation before posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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