help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fully charged Alta HR screen won’t stay on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2023 00:11

‎01-08-2023 00:11

Fully charged HR Alta screen dies. Have changed clock that hadn’t helped. Don’t have reset on my Fitbit so I pull plug in and out of charging point to reset.

Best Answer
Labels:
2 REPLIES 2

‎01-08-2023 02:40

‎01-08-2023 02:40

Hi @MerrieMoo Unfortunately pulling the plug in and out will not restarting Alta HR. If your charger doesn't have a restart button  the only way to restart is to let the battery run flat and then recharge. However this is NOT recommended for battery life. So you are best to obtain a  charger with a restart button. 

Keep in mind that the Alta HR has been discontinued for a few years now so it is quite possible your Tracker  is sadly dying.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-08-2023 05:32

‎02-08-2023 05:32

That is what I experienced lately. 

But I can help you fix that.

 

Best Answer
0 Votes