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Giving away my fitbit and need help to delete info

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‎04-21-2020 22:01 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎04-21-2020 22:01 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

I am giving my Alta (2016 model) to my son and therefore I want to remove all my data so it's "new" for him to register and use, but I can't seem to be able to do this without running into problems. Can anyone give me the steps to do this? I deleted my account, but when I tried to find the site to register a device to tell him how to do it, it only took my to the page to buy new ones so I re-activated it until I can figure it out. Any help will be appreciated! Thanks!

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‎04-21-2020 22:26

‎04-21-2020 22:26

Hi @SunsetRunner  you'll want to remove the device from your account - click - and set him up with his own account as a new device/new account. You can expect to see calories burned, but that's normal. It should start from scratch for him. 

 

HOW DO I DELETE MY DATA AND INFORMATION FROM MY FITBIT DEVICE?For more information, see How do I erase my Fitbit device?

To delete your Fitbit account, see How do I delete my Fitbit account?
Stepping in the U.S.A. since September 2013. Android 14

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‎04-22-2020 17:02

In response to Odyssey13

‎04-22-2020 17:02

@SunsetRunner the only info would be a few notifications. 

When your son sets it up the tracker will be reset 

 

Make sure you remove the tracker from your phones BT or your son will continue to receive your notifications. 

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