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HOW do I start/restart the Alta???T

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‎11-15-2018 09:58 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎11-15-2018 09:58 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

The help page tells me to restart my alta to get the date and time correct...it doesn't tell me HOW to do that!  Poor!

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‎11-15-2018 10:05

‎11-15-2018 10:05

Hi, to restart your Alta there is a small button on the charging cable, whilst connected to the alta press the button 3 times holding for a few seconds each time and then a small pause between each press.  If successful you will see the fitbit logo on the screen,.  It took me a few tries to get it right

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6 REPLIES 6

‎11-15-2018 10:05

‎11-15-2018 10:05

Hi, to restart your Alta there is a small button on the charging cable, whilst connected to the alta press the button 3 times holding for a few seconds each time and then a small pause between each press.  If successful you will see the fitbit logo on the screen,.  It took me a few tries to get it right

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‎11-15-2018 10:16

In response to Reg99

‎11-15-2018 10:16

Thanks!  That got it off and on.  But I still have the wrong date and time on it...now how do I make that happen?

 

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‎11-15-2018 10:22

In response to fxtrt

‎11-15-2018 10:22

You have to synch the Alta with the fitbit app, which device are you connecting via bluetooth

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‎11-15-2018 10:25

In response to Reg99

‎11-15-2018 10:25

My mistake....I can't seem to shut it off...I'll keep trying.

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‎11-15-2018 10:30

In response to Reg99

‎11-15-2018 10:30

I just don't get this.  I've got an account w/fitbit that I log into and when I ask it to sync it just goes to the help screen that doesn't help me!!!!  Very frustrated.  I'm trying to do this on Windows 10 computer.

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‎12-29-2019 22:02

In response to Reg99

‎12-29-2019 22:02

Cheers for this.... completely forgot about the little button... and how to press it!?!

work on the second go... cheers

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