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Heart Rate Zones not showing on tracked activities

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‎03-02-2021 02:45

‎03-02-2021 02:45

Hi guys hope you can help me out.

I have noticed that when I track an activity (eg; jog), my heart rate zones do not show up. It says there is a lack of heart rate data. However, I don't get this problem when I just log an activity. Any ideas how to fix this? 

 

Thanks 🙂

Anya

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2 REPLIES 2

‎03-07-2021 05:09

‎03-07-2021 05:09

Hello @AnyaLo50 and welcome to the Help forums.  When you say you are tracking your jog, are you using the Fitbit app -- where you tap on the "+" on the on the exercise tile on the app and use the GPS tracking on your phone?  Fitbit calls this MobileRun.  MobileRun is the only feature where users say they get not enough heart rate data.  The heart rate data information seems to have disappeared in Oct 2019.  You can't fix it.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-07-2021 05:20

In response to LZeeW

‎03-07-2021 05:20

Hello, yes I've been using the "+" on the mobile app. It is a shame its not working. Thank you so much for informing me. 

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