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Heart is suddenly way too high

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‎11-18-2017 04:25 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎11-18-2017 04:25 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

HI everyone

I have been using my Alta HR for over a year now. Suddenly it is registering my heart rate as way too high; when I am sitting watching TV it is showing my heart rate as in cardio mode. I know it's not, as I have taken my own pulse and it's its usual 52-55 bmp. For example, I drove for one hour in my car and it showed me as having done 60 active minutes. I have emailed the support centre, but did not get a satisfactory answer. I have also tried to reset the device and this has not made a difference. It's ridiculous as my calorie burn is now over 3500 per day!! Does anyone have any idea why this has suddenly started to happen  ? TIA for any replies.

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4 REPLIES 4

‎11-19-2017 06:03 - edited ‎11-19-2017 06:03

‎11-19-2017 06:03 - edited ‎11-19-2017 06:03

Have you done three restarts in a row? If not give that a go. If that doesnt help then you need to get back in touch with support Im afraid. Let us know how you go.

Restart your tracker

 

I will move this thread to Alta HR as you have posted in the Alta Forum instead.

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-05-2019 10:05

‎01-05-2019 10:05

ALTA HR

Issue: HR (resting) @ 121

Note: Hard Reset as suggested may or may not have worked.

 

Solution:  Open App:

Settings >>> ALTA HR >>> Heart Rate 

Choose AUTO (power save mode). L

 

Result: HR (resting) @ 85.

Note: This is still a bit (~10) high but much better than before.

 

Good Luck!

 

 

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‎09-13-2020 19:04

‎09-13-2020 19:04

Mine is doing the same thing! I just tried the reset, will see if it works. Mine is 3 years old, so it’s probably time to get a new one anyway! Good luck with yours!

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‎01-03-2021 12:59

‎01-03-2021 12:59

I am having the same issue! Has anyone found a solution? 

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