Heart rate monitor on Alta HR is not working

[Cmarman]

The past week my heart rate feature stop working.all other features are fine and work great ... it doesnt display or record my heart rate and then it doesnt display... how can I fix it.... 

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi @Cmarman, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with the heart rate monitor on your Alta HR not working. I'd like to help you out with this.

I'd like to know, are you not seeing the green lights flashing on the back of your tracker? If they're blinking but they're not recording your heart rate, you can try to give it a restart. You can easily do this by clipping your tracker to the charger and plugging the charger to a USB port on your computer or a wall charger. Then, Press the button on your charging cable three times within four seconds and your tracker should vibrate and show the Fitbit logo. This will make your tracker to reboot.

Also, you might want to check the heart rate monitor settings to ensure it's not off. For this, once you're on the Fitbit app, tap on the icon of the tracker at the top of the dashboard. Then, go to the Heart Rate Monitor section and make sure that it's set to either On or Auto.

Let me know if you need more help after this.

[gcrosa]

Having the same issue with Alta HR. Seems to have started last week or so. Heart rate monitoring not work. No lights are flashing like usual. I tried restarting (pressing button 3 times), tried turning the tracking off in the app and then back on, but nothing is help. Would appreciate any help.

[Foxyquilter]

Might suddenly start doing the same thing the past week. It's fine and then there's a bunch of dots for an hour or two and then it starts up again. This just started about a week ago. The first time it happened I was really concerned because I have a problem with a very irregular heartbeat that goes slow and skips and then starts up quickly. And I keep an eye on my heart rate on the Fitbit Alta HR. Not sure what's going on but I'm not too happy about it.

[curlysou1]

Hello - I'm having the same issue where my Alta HR Fitbit is not recording my HR and there are no green flashing lights.  I tried the reboot last night (clicking the button on the charger 3x) and it's still not working.

Is there any way to resolve?

I've also tried turning the HR monitor on the app to On and Auto and neither one is making the HR monitor work.

[Cmarman]

I haven’t any results with mine as well... I did what was told...to go into
app and set it through the dashboard but nothing.... I reset like you 3 x
and still no green light on the back flashing...... no resolution to my
problem .....

[Kristinlawrence]

Super frustrating, I just bought one pre owned and light was just fine. A few hours later... nada for heart rate, no lights ect. It was fine before I updated it >.<

[LoriDee327]

This has happened to my Alta HR as well. The lights on the back are not blinking when I remove it. All other features except for sleep tracking working fine. Syncing fine. It is not tracking sleep accurately due to not tracking heart rate. I have gone on the app and made sure that my heart rate setting is on Auto and I have done the reset. Next step?

[Tiannemyers]

Mine tracks heart rate throughout the day but won’t display it for my workout. It keeps saying insufficient data. My green lights are blinking

[Foxyquilter]

My Alta HR is doing strange things too. sometimes it looks like I'm dead
all day since I'm straight lining on the heart rate. And I still rarely get
the full sleep picture that I'm supposed to get. Mine is a
year-and-a-half-old so I don't know if it's age that's messing it up or
what.

[TOSandy]

Spoiler

I'm having the same issue. No lights, no HR and no sleep score. It started 2 weeks ago. I've had my Alta HR for 2+ years.

[15Flowers]

I’m having to constantly reset the heart monitor on my Alta so I started wearing my Blaze more and now it has stopped charging 

[Kristinlawrence]

Have you tried cleaning the charge port contacts with rubbing alcohol? Sent from my Verizon, Samsung Galaxy smartphone

[15Flowers]

Yes for both the Alta HR as well as the Blaze. I’ve been a Fitbit wearing for years. I learned a lot of tricks and shared them with those I’ve converted along the way.

Get Outlook for iOS

[Mimi8930]

I have a similar issue that my heart rate is not accurate I woke up to my heart rate being 145 along with my activity mins being 187. I have tried resettting my fitbit Altra HR but it doesn’t seem to work. Please help

[Tiannemyers]

I got tired of messing with it. Plus my band kept coming apart so I bought an inspire hr.

Tia Myers

[Sunflower69]

Having same problem. No green lights and tried resetting several times without success. Tried cleaning everything.

[SueT.]

Having exactly the same issue, last time it happened I managed to get it going again by doing what you suggested but now nothing and I have tried many times to reset but it still won’t respond. I was going to upgrade my Fitbit but now I will not be doing so, you either have a fault that just developed in 2020 or you have a built in obsolescence which prevents this working. I will be moving to a different brand very soon as your product is no longer reliable. I need something that reliably records heart rate. 

[15Flowers]

I agree!!!! I’ve been a big supporter and fan for many years. I’ve purchased several for myself, upgrading of course, and several others as gifts. I’ve convinced friends, colleagues, and relatives alike to join the Fitbit team but I am DONE. 
I recently purchased the Apple Series 6 cellular watch, it’s different (I’ve been with Fitbit since the Flex) so I’m just getting use to it but it can receive and make call, plus recognize when I need help for a monthly plan of only $10. 

[Mhar10]

Mine is the exact same. I  sitting on the couch with a RHR of 148!  Active minutes are over 300 today. Help!!!