Heart rate monitor on Alta HR is not working

[Cmarman]

The past week my heart rate feature stop working.all other features are fine and work great ... it doesnt display or record my heart rate and then it doesnt display... how can I fix it.... 

Moderator edit: Updated title for clarity

[Jparker1]

I have the same problem. I have tried resetting to no avail. The heart rate monitor in setting was on auto snd I turned it to on but still not showing on the app or my Fitbit. Any other suggestions?

Jeanenep

[Kristinlawrence]

 Ultimately, I had to get a new one. The new one has since started doing the same thing. I am now about to move to a galaxy watch to save my monies.Sent from my Galaxy

[Jparker1]

I have contacted customer service. They sent the problem on to someone higher up the ladder. I am waiting for a reply.

Sent from my iPhone

[Foxyquilter]

All of a sudden about a week ago the heart rate monitor started working
right and now I'm getting the detailed sleep. I don't understand it because
this time I did nothing.

[Jparker1]

That’s good. Mine is going on 2 weeks now.

Sent from my iPhone

[SueT.]

That’s good for you. I have a theory that the probably switch heart rate off when you have had your fitbit for a while and have accrued too much data! I have now given up and bought a second hand Apple Iwatch which was cheaper than my Fitbit and is 100% better, it does far much more, has a really good built gps which is much more accurate on readings for my running. My husband has done the same after we both have had two Fitbit’s in a row, Just wish we had known sooner!

[Foxyquilter]

Good to know and actually something I've considered. I did read something
interesting recently though. There was a study done I think in the
Netherlands. A guy was doing his post-doctorate study I don't remember what
the title was, but his basis was studying the Fitbit compared to an EEG.
He did the study for three or four weeks and found that the Fitbit heart
rate and sleep was really pretty right on. It was off a little bit but not
enough to make a difference. But I do suspect the Apple watch is even
better yet and might be my Christmas gift to myself. 😊

[Jparker1]

I contacted support and the have been great. My Fitbit issue is completely resolved.

Sent from my iPhone

[LizDL]

Thanks for your info. Fixed my fitbit already.

[Sven308]

How was it fixed?

My tracking of steps and sleep works, the green LEDs are flashing, I get actual heart beat number in the APP,  but no recording in the APP of heart beat or sleep stages, which is important for me.

Have tried all the fixes mentioned (reset device, upgrade SW, reinstall APP, reinstall Alta HR, stop APP etc), and changed the Heart Rate setting from Auto to On.

More than one week now without sleep stage recording. It started with a black display on the Alta HR, which needed Reset with the charge cable to work again.

Getting rather frustrated..

[SueT.]

Wasn’t fixed, Fitbit are now completely rubbish and such poor value for money. I have bought a cheap second hand Apple Iwatch which cost about £50 and is 1000 times better. I had many fitbits which all events fail. My cheap old Iwatch is great, I have had it over a year now (you replied to an old post). It’s brilliant!

Sent from my iPhone

[15Flowers]

I agree. I finally switched to an Apple Watch as well although I wasn’t as lucky so mine wasn’t so cheap but well worth every dime. Even thought I pay $10 monthly service but I can leave the house without my phone and still have an all in one device. 
Fitbit as the BEST at one point. I’ve purchased several upgrades for myself over the years and several others as gifts for family so I had invested a lot of money in them over years but it was time to move on. 
i even purchased a $40 tracker for my 92 year old mother and it monitors all of her vital (blood pressure, heart rate, and oxygen) as well as her steps and even her theropods gave it a thumbs up all for a quarter of the price of the last Fitbit which couldn’t do half as much. Of course this isn’t medical grade but is pretty spot on when compared to what her health professionals get.  

[davidast]

Hi,

just managed to fix a similar issue I had. Tried all the resetting and that didn’t work. Then went into the quick setting and realised it was set to on clip not wrist. Not sure how that happened, but setting it to wrist reactivates the green lights. 
hope this helps. 

[Mimi8930]

Thank you for helpful reply, I’ve since got versa 4. Hope you have a lovely day

Sent from my iPhone