help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate not detected when exercising

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2020 12:29 - last edited on ‎08-20-2020 20:50 by Fitbit Moderator

‎06-03-2020 12:29 - last edited on ‎08-20-2020 20:50 by Fitbit Moderator

Alta hr on Apple.

When I track my exercise, my heart rate is not tracked or pick up. 
mid I don’t track, it picks my exercise up from my heart rate.

How can I fix this so I can see my heart rate against my route and km? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-08-2020 09:54

‎06-08-2020 09:54

Hi,

 

Unfortunately I think this is a common thing now (looking at product help threads for different FitBit models). It seems that either for some reason FitBit took away heart rate tracking during manually tracked exercise, or there's a bug in the system that's being going on for months and they haven't bothered fixing. It's infuriating that a FITNESS tracker won't track heart rate during a FITNESS activity.

 

I'm guessing people will comment that you should ensure it's fitting properly etc., but considering that it does track heart rate throughout the day and when an activity is automatically detected (but then not giving a map, distance etc.), it clearly does fit fine, and the problem relates to the app.

Best Answer
0 Votes