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Hot to touch and won’t turn on

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‎01-12-2020 07:24 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎01-12-2020 07:24 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Just tried to sync and charge my Alta and it is so hot it couldn’t be touched and not won’t turn on at all. Again! This is the second time. No aftermarket charger, all original everything. 

 

Moderator edit: Subject for clarity 

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‎01-13-2020 12:17

‎01-13-2020 12:17

Hi @Archibeque805, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon.

 

Let me know if you have any additional questions in the meantime.

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