03-30-2017
00:46
- last edited on
08-20-2020
20:08
by
MatthewFitbit
03-30-2017
00:46
- last edited on
08-20-2020
20:08
by
MatthewFitbit
So I am going to get a large version to decide which size is right for me. Using the Fitbit sizing paper strip, I fall right in the middle. I already set up the small one. If I need to return the small one, how do I factory reset it and clear the data?
I found instructions for many of the other bands but not this one. Anyone know?
Thanks!!
Moderator edit: subject updated for clarity
02-17-2018 11:50
02-17-2018 11:50
I am selling my Fitbit Alta HR. What do I need to do to clear the data that is on it? Thanks for your help.
03-01-2018 17:35
03-01-2018 17:35
This is not entirely true. I picked up a used Alta HR and it did reset when paired to a new account. However, that new account immediately earned badges for the steps that were cached on the tracker.
@NellyGwrote:There is nothing you can do to wipe it clean, but the records it has are connected to your account and will not show on a new account. When someone sets it up as a new device on a new email address it will set up as new with no records.
03-01-2019 18:26
03-01-2019 18:26
That is not true. I created a new account and set it up with a used Fitbit HR and the previous owners data transferred to my new account.
08-02-2019 07:27
08-02-2019 07:27
I have Alta HR. That didn't work for me. Bummer.
I'm going to see if the new owner can just reset it when they hook it up to their own app.
05-31-2020 04:48
05-31-2020 04:48
I gave my old Alta HR to my daughter this morning (for her birthday). I created an account for her shortly afterwards.
I only stopped wearing it yesterday myself. Upon linking the FitBit and her account a few minutes ago, it gave her two badges (5,000 daily steps and 10,000 daily steps), and has given her an average daily steps of 11,000+. Why has it done this please, and how can I reset it?
06-09-2020 20:43
06-09-2020 20:43
@RachelRP It did this because you did not sync it one last time to your account
Wendy | CA | Moto G6 Android
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08-31-2020 10:15
08-31-2020 10:15
Make sure you remove the device from Bluetooth settings as well.