How to reset an Alta without the original charger

[Linville10]

I lost the original charger and bought one on Amazon and it doesn't have a button to restart it. Is there another way to restart my alta?

Moderator edit: Updated title for clarity

[Margc2]

Thank you have been doing this.

Sent from my iPhone

[JuanJoFitbit]

@Adi93 Welcome aboard to our Fitbit Community! Thank you for sharing the workaround to restart the Fitbit Alta.

@Margc2 I'm sorry for the late response, However, I would like to follow up and would like to know if the issue got resolved after trying the information above.

Looking forward to your response! 

[Margc2]

Yes the issue was resolved thanks.

Sent from my iPhone

[JuanJoFitbit]

@Margc2 That's great news! I'm so glad to hear that the issue was resolved. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[rishika]

i have the same issue as @MGanesh i lost my original cable as i bought from my friend.  i bought a new cable from amazon it fits my fitbit exactly there is no issue with the charger except that button. the charger does not have that button. it charges well its works well but after some time there is nothing on screen. it doest show anything, it doesnt wake till i connect it again to charger even if it is fully charged. it is a unused fitbit. my friend got that in 2017 but started to use it today after buying the charger. please help me with this issue. i dont understand why it shuts off. and the other issue is my cell is redmi note 5 pro i set notification thing and it asks for restart cell phone. i did it many time still i cant see any notification on my fitbit. it still shows the same notification on my cell to restart. 

[Margc2]

My only issue was syncing the Alta so the data would show up on my Fitbit app. I plug it in quickly 3x then it seemed to be ok. Good luck!

Sent from my iPhone

[AlexandraFitbit]

Welcome to the Fitbit Community forums @rishika! I apologize for the delay in my response. Thanks for letting us know that your original cable was lost and that you have the same issue with the screen that remains blank when is not on the charger. I appreciate all the details you provided. Did you tried restarting it by plugin and unplugin the charger to the Alta a few times in succession? If this doesn't work you can try unpairing the tracker and setting it up again after making sure that is charging well. Here is also the link to our store to get an original charger. 

About the notifications, please check if your mobile device is compatible to receive notifications, then follow the steps on the following article: My Fitbit device isn't receiving notifications from my phone. 

Hi @Margc2 nice to see you around, I apologize for the delay in my response to you too. Thanks a lot for sharing your experience when syncing. I'm happy to hear that everything is fine now. 

Do not  hesitate to contact me if you need anything else! 😉 

[iamawesome4]

Thank you for the plug and unplug three times quick--that did the trick! (no rhyme intended!)

Moderator Edition: format 

[AlexandraFitbit]

Welcome to the Fitbit Community Forums @iamawesome4! Thanks for taking the time to thank me, I'm glad to hear that the tip worked for you.

Please let me know if there is anything else I can do for you! 😉

[scardellicchio]

I bought these on Amazon and there is a button; pretty reasonably priced too

https://www.amazon.com/BeneStellar-Charger-Replacement-Charging-Wristband/dp/B0718VY1KT/ref=sr_1_3?c...

[srcm]

Hi did you fix the problem? I’m having the same issue. 

[Margc2]

It seems to work. I have only had the issue that one time. I plug the Alta in & out 3 times.

I should add that plugging in & out should be done quickly.

Moderator edit: merged reply

[MFischer91]

Unplugging and plugging in the power cord 3 times quickly worked to reset my fitbit 🙂

[AlexandraFitbit]

Welcome to the Fitbit Community forums @MFischer91! Thanks for doing the unplugging and plugging in the power cord 3 times tip. I'm happy to hear that it worked for you. 

Please don't hesitate to contact  me if you need anything else! 

[cochepenn]

I had to try twice but it worked! Thank you!!

[JuanJoFitbit]

@cochepenn Thank you for participating in our Fitbit Community! It's great to hear that the information shared above was helpful. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Tgibb]

Thank you so much for posting this! I had the same issue and ordered my charger from Amazon. I was about to give up and go buy a charger with the button when I scrolled further and saw your post! It worked like a charm! Thanks again!

[JuanJoFitbit]

@Tgibb I'm sorry for the late response. However, I'm happy for the good news and the information in this thread helped you.

Have you heard about our Discussions board? In the board you'll be able to tell your stories, meet more people and start your own topics.

See you around! 

[Emma-Cl]

I lost my original cable and I bought a new cable from amazon it fits my Fitbit but there is no restart button. It shows its charging, and it works well but after a while, the screen goes blank. It doesn't turn on again until I connect to the charger again. I tried unplugging it and plugging it back in again but it doesn't work. Please help me with this issue, I'm not sure what else I can do. Many thanks, Emma. 

[Margc2]

I believe you must plug and unplug quickly x3. At least that is what I was advised and I haven’t had an issue since. Good luck!

Sent from my iPhone