01-08-2017
06:22
- last edited on
08-20-2020
18:17
by
MatthewFitbit
01-08-2017
06:22
- last edited on
08-20-2020
18:17
by
MatthewFitbit
I have read the instructions to restart my Alta however I don't have a button on the USB cable. Please could someone help? I don't know how else to reset it. Thanks
Moderator edit: Updated title for clarity
10-23-2018 09:13 - last edited on 07-21-2019 16:01 by LiliyaFitbit
10-23-2018 09:13 - last edited on 07-21-2019 16:01 by LiliyaFitbit
Plug it into your charger then quickly unplug and replug the USB end three
times. If reset, you will see the screen of the Fitbit change to a Welcome
screen. Can’t remember what it looked like. I had to try 3 times to get it
done quickly enough.
--
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Moderator edit: personal info removed
10-23-2018 16:45
10-23-2018 16:45
Thanks have tried that 3 times and no joy 😞
10-23-2018 19:54 - edited 10-23-2018 19:55
10-23-2018 19:54 - edited 10-23-2018 19:55
Hi, the button on the charging cable stops the power to the Fitbit so unplugging replicates the button press. Ensure that you have plugged one end in to Fitbit and the other in to a usb plug and that it is switched on. at the plug end remove and replace the usb lead from the plug 3 times within 8 seconds. If not working you may have a broken cable
10-24-2018 00:15
10-24-2018 00:15
My Fitbit is under a year - so still under warranty, how do I go about asking for a replacement cable? As I understand Fitbit don’t have a physical store in Hong Kong...
thank you
10-30-2018
10:35
- last edited
yesterday
by
MarreFitbit
10-30-2018
10:35
- last edited
yesterday
by
MarreFitbit
Hi everyone! Good to see you in the Community Forums! 🙂
I'm happy to see that most of you were able to restart your trackers by following the suggestion that @AndyB121 offered. Thanks a lot for sharing this with us Andy!
@sjyuen, I'm sorry to hear that you need to get your charging cable replaced. I'd like to know the reason you need to get it replaced. Did it get lost or is it damaged? Is it for the Fitbit Alta as well? I'll be looking forward for your reply to be able to help you out!
Help others by giving votes and marking helpful solutions as Accepted
11-03-2018 18:44
11-03-2018 18:44
I have the same problem. I have the same charger as shown in the photo supplied by Kclwt. Sucks that instead of posting a solution to the thread it was just sent by email to the ones who replied.
11-03-2018 21:12 - last edited on 07-21-2019 16:00 by LiliyaFitbit
11-03-2018 21:12 - last edited on 07-21-2019 16:00 by LiliyaFitbit
Did you get your Fitbit restarted? If not I’ll be glad to help.
--
Sent from Gmail Mobile
Moderator edit: personal info removed
11-04-2018 01:57
11-04-2018 01:57
Hi did you try the method I posted in this post?
11-05-2018
08:06
- last edited on
11-08-2018
11:38
by
FerdinandFitbit
11-05-2018
08:06
- last edited on
11-08-2018
11:38
by
FerdinandFitbit
Hi Andy, I did ascertain that the only thing a button on the charger would be capable of doing would be to interrupt the flow of electricity so I did try that option. My cable is good, it charges the device, the battery dies within 5 hours.
I did try replicating the button method by interrupting the flow of electricity by unplugging multiple times, but that did not help. Do you have another method?
Moderator edit: Merged replies
11-07-2018 06:28
11-07-2018 06:28
I do not have the button and have tried to reset by the unplugging method which has not worked. Also have tried all the other steps with Windows 10 to sync the Fitbit Alta and nothing works.
11-08-2018
11:45
- last edited
yesterday
by
MarreFitbit
11-08-2018
11:45
- last edited
yesterday
by
MarreFitbit
Hi there @Cbharr10 @JeanEd, good to see you in the Forums! 🙂
If you've tried the other method and it has not worked, unfortunately, there would be no other way to get the Fitbit Alta restarted if it's not by using an original Alta charger that does have the reset button.
If you're interested in getting an original charger, you can see it here.
Anything else, I'm here to help!
Help others by giving votes and marking helpful solutions as Accepted
12-28-2018 14:15
12-28-2018 14:15
@FerdinandFitbit My Alta charger won’t clamp to my Fitbit due to a broken part that the spring attaches to. I’m unable to charge my Fitbit or even reset it.
12-29-2018 07:11 - last edited on 07-21-2019 15:58 by LiliyaFitbit
12-29-2018 07:11 - last edited on 07-21-2019 15:58 by LiliyaFitbit
I ordered a new off brand cord for mine when my cord broke.
--
Sent from Gmail Mobile
Moderator edit: personal info removed
12-31-2018 15:30
12-31-2018 15:30
Fitbit alta is less than 2 years old and, charger stopped working so ordered replacement that is not factory Once fully charged Alta dies within 30 minutes. Before spending money on a factory charger is there a way to see if its going to work or is alta dead and needs replacement?
12-31-2018 17:30
12-31-2018 17:30
@AndyB121 wrote:Hi my wife has lost her original charging cable. Plug the replacement without the button in to a usb plug and simply unplug the cable from the plug and replace 3 times within 8 seconds and the Fitbit icon will show followed by the version and this will reset your Fitbit. Well it worked for us
Worked brilliantly! Thanks!!
01-08-2019 14:21
01-08-2019 14:21
I have no button on my cable so I put the Fitbit in the cradle of my cable and inserted the other end into a USB plug which was plugged into a normal wall socket. . I then used the switch on the socket to turn off the electricity supply 3 times as quickly as possible and hey presto it reset!!! And immediately synced!! Yeh!!!
07-06-2019 18:45
07-06-2019 18:45
Hello! I am having the same issue. The battery symbol (with wavy lines) continues to show at around 75% even after taking it off the charger. It’s noy syncing, showing texts etc. I have my original charger and it does NOT have the button that everyone mentions to reset. I have cleaned it to ensure battery connection as suggested and still nothing. I’d love input on next steps. Thanks!
07-06-2019 20:40
07-06-2019 20:40
07-10-2019 03:33
07-10-2019 03:33
Im having the same issue like all of them. Im interested to buy an original charger but when click on the link u shared, theres no delivery to Malaysia.
08-24-2019 18:01
08-24-2019 18:01
Help lol...my alta won't restart