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01-08-2017
06:22
- last edited on
08-20-2020
18:17
by
MatthewFitbit
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01-08-2017
06:22
- last edited on
08-20-2020
18:17
by
MatthewFitbit
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I have read the instructions to restart my Alta however I don't have a button on the USB cable. Please could someone help? I don't know how else to reset it. Thanks
Moderator edit: Updated title for clarity
11-11-2020 03:37
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11-11-2020 03:37
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Worked for me thanks!
Did it a few times, if not would’ve ordered another cable.

12-29-2020 20:04
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12-29-2020 20:04
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Unplugging the replacement charger without the reset button 3 times did reset my fitbit. It did not solve the problem of me suddenly having steps when I'm seated (and clipped to my bra, so I'm not gaining extra steps by moving my arm) or just way out of proportion than they have been for at about two years. (I sat nearly all day but somehow earned nearly 1600 extra calories today, which I don't even do on the days I jog 6 miles).

01-03-2021 09:33
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01-03-2021 09:33
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This is our charger. It has no reset button. How do I reset this one?

01-04-2021
07:55
- last edited on
08-25-2021
05:14
by
JuanJoFitbit
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01-04-2021
07:55
- last edited on
08-25-2021
05:14
by
JuanJoFitbit
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I have the same problem except that as soon as I unplug the charger my Fitbit dies within minutes. When I plug it in it restarts and shows the Fitbit logo, and shows that the battery is half full, despite being fully charged 5 minutes earlier. My charger also does not have the button and the plug/unplug 3 times to reset did NOT work.
hat’s what mine is doing, it won’t stay on for more than a few minutes...
sounds like I need a new one?
Moderator edit: merged reply

01-04-2021 10:32
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01-04-2021 10:32
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01-09-2021 15:25
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01-09-2021 15:25
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This worked!!! Thank you!!

08-08-2021 12:01
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08-08-2021 12:01
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If you have a USB hub with switches:
1. Connect the charger to a USB hub with switches.
2. Connect your Fitbit to your charger, then flip the switch in the following positions within 8 seconds: ON-OFF-ON-OFF-ON-OFF-ON.

08-20-2021 07:59
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08-20-2021 07:59
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Thanks for sharing! Seems like Fitbit should be able to offer that info as a restart option too.

08-22-2021 20:30
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08-22-2021 20:30
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I'm sorry you're having a hard time getting your Alta to sync and that you can not restart it because you don't have an original charger.
I'm not completely sure what this girl was referring to as an alternative, but I can probably recommend trying to set up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.
If you'd like to purchase an original Fitbit Alta charger, you can do it from the Fitbit Online store.

08-22-2021 23:08 - edited 08-23-2021 12:10
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08-22-2021 23:08 - edited 08-23-2021 12:10
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The button on the charging cable connects a third pin to one of the power leads. It does not simply remove the power. To be able to restart, you will need a charging cable with the restart switch, from fitbit or a third party.
08-27-2021 12:11
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08-27-2021 12:11
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Thank you! It worked here.

12-31-2021 10:35
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12-31-2021 10:35
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Great tip, thanks !
Think lesson is not to let it lose all battery power going forward......been without it for 4 days trying to solve !

01-31-2022 19:14
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01-31-2022 19:14
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I bought my fitbit alta 2nd hand. There is no button on the charger. The device is.charged and on. I was able to set it up on my fitbit app. However the screen won't wake. What do I do?

01-31-2022 19:17
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01-31-2022 19:17
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This is the charger I have as well. I bought the fitbit second hand. I was able to sync it to my phone and get it paired but the screen won't wake

03-09-2022 03:41
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03-09-2022 03:41
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connect it to a switched usb hub and flip the switch off and on 3 times quickly


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