How to restart your Alta

[SunsetRunner]

Here are the steps on how to restart you Alta. Steps are also availible here.

1. Plug your charging cable into a USB port on your computer or any USB power adapter.
2. Insert the other end of the cable into the port on the back of your Fitbit Alta™. Your Alta will begin charging.
3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
5. After you see the logo you can unplug your tracker from the charging cable.

[LiliyaFitbit]

Hi @shawnbecher, thank you for your reply. 

Thank you for sharing the details of issue you're experiencing with your Fitbit Alta. I appreciate your troubleshooting efforts. While we sell Fitbit accessories in our online store and you've purchased the device secondhand, I've gone ahead and escalated your case to our Support team, for them to assist you further and provide a solution. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[shawnbecher]

Ok thank you

[LiliyaFitbit]

Hi @shawnbecher !

I appreciate your feedback. I am sure our Support team will be glad to help you in the best possible manner and review warranty options if needed. 

I'll be around. 

[AED55]

My Alta was lost for several months.  When I found it, it was totally dead of course, so I charged it up.  Then I realized it wasn’t working right.  The time was wrong, the steps first seemed right, but then after an hour, it would go from 1,400 steps back to 682 or something similar.  I tried resetting several times by using my charging cable and an outlet and also my computer.  No success.  It resets by showing the FitBit logo, but the problems aren’t fixed.  It still is showing the wrong time and can’t seem to figure out the correct number of steps.  Any suggestions?

[JEB17]

Please remove my name from this thread. I no longer have an Alta and cannot
help you. Contact customer service for assistance.

---

[LiliyaFitbit]

Welcome to the Fitbit Community @AED55. It's nice to see you around @JEB17. 

@AED55 thank you for joining the conversation and sharing the issue with your Fitbit Alta which was lost for several months. I am glad to hear you're able to charge your tracker, I appreciate your troubleshooting efforts. Regarding the issue with the incorrect time and steps, I recommend making sure your tracker is syncing. Please try our troubleshooting steps in this help article: Why won't my Fitbit device sync?

If the time is still incorrect after syncing, make sure the time zone setting is correct: How do I change the time on my Fitbit device?

@JEB17 thank you for your input and advice. For more information about the Fitbit Community, please see here. 

If you have any questions, feel free to let me know.

[Snowgirl1]

To restart my fitbit alta, everyone keeps referring to a button to press on the cable.  My cable does not have a button?

My fitbit alta doesn't seem to want to hold a charge.

Update:

What do I do if my cable does not have that button?

Moderator edit: merged replies

[LiliyaFitbit]

Welcome to the Fitbit Community @Snowgirl1. I am sorry for the delayed response.

Thank you for joining the tread and sharing that your tracker is not holding a charge and your charging cable doesn't have the button. In this case I recommend following the tips to prevent the battery drain from this help article: Can I extend my Fitbit device's battery life?

Keep me posted on the outcome. 

[maritali]

How to change time

[LiliyaFitbit]

Welcome to the Fitbit Community @maritali. I am sorry for the delayed response.

I am glad to assist you with your inquiry on how to change time. I recommend checking this article with helpful information: How do I change the time on my Fitbit device?

I'll be around if you need further help!

[pattygia]

Exact same thing happened to me.

[LiliyaFitbit]

Welcome to the Fitbit Community, @pattygia.

I appreciate your participation in the Forums and sharing that you've experienced the same issue with your device. In order to help you better could you please provide the additional details? I will be glad to investigate. 

Looking forward to your response. 

[Testimonial]

How do I change the date and time

[LiliyaFitbit]

Welcome to the Fitbit Community, @Testimonial.

Thank you for joining the thread. I am glad to assist you with your concern on how to change the date and time. If your device is paired to your Fitbit account, I recommend confirming that it is syncing. If you experiencing any difficulties with syncing, please try the steps from this help article: Why won't my Fitbit device sync?

For more information and troubleshooting tips, please see this help article: How do I change the time on my Fitbit device?

Let me know if you have any questions. 

[AED55]

Thank you. I’ve figured it out and things are working fine. No further response is needed.

[LiliyaFitbit]

Hi @AED55, thank you for your reply. I am sorry for the delayed response. 

I am glad to hear that you got it sorted. I appreciate your time and efforts. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!

[Mimito4]

I've followed the instructions to restart a dead Fitbit Alta HR.  No luck...cleaned contacts on charger and Fitbit, pressed the restart button 3 times on charger.  There was no low battery indication before it went dead.  When I plugged it in to charge, nothing happened.  Any other ideas?

[LiliyaFitbit]

Hi @Mimito4, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

Thank you for joining the thread and sharing the steps you tried in order to resolve the issue with your Alta HR tracker. I appreciate your time and efforts and would like to confirm if you've tried the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? You can skip the steps you tried already. 

Let me know if the issue persists, I'll be around. 

[Mimito4]

Tried all the standard troubleshooting and restarting instructions. My Fitbit Alta HR remains dead. I know it’s getting power when I try to charge it because it gets very warm. But the screen remains black. There is no activity on the screen.



Sent from my iPad

[PJM2]

I got a new iPad mini version 5 yesterday and everything is loaded, but my fitbit doesn't vibrate when I get texts like it did on my old one.  I restarted the fitbit app.  Any help would be appreciated.  Thanks.