I hate my Alta HR!I

[lrkeegan]

I am so frustrated!!  I had my Alta HR for a few months and it stopped synching.. They sent me a new one and it is having the same issue!  I have done EVERYTHING I am supposed to do, multiple times. I am done.  I want my money back!  

[NellyG]

I get you are frustrated. But no point telling the Community you want your money back, you need to tell Fitbit.

[lrkeegan]

I plan on it.  But just in case someone was thinking of buying one, I hope they don't

[NellyG]

Well for people thinking of buying one, I think mine is GREAT.  It is a great little tracker.

[CandyI]

I feel exactly the same way.  I would like to throw it out the window.

[caminx]

I must agree with Nelly.  I love mine and have had no issues at all.  I do hope you are able to get one that works properly. 🍒

[WendyB]

I love mine.  Sorry to say this but most times its user error. Have you read the manual?

http://help.fitbit.com/?p=alta_hr Its at the top of the page

[zorahope]

I hate mine too. It will go for about a month and then not charge anymore. I follow all the directions to get it going again. Nothing. Then I break down and buy ANOTHER charger. Then it works for another month and then quits charging again.

[WendyB]

@zorahope 

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
Best Charging Practices