I have 5 Fitbit Alta HR and it is not activated. But I can't update the firmware for him, I can't us

[Pitan]

😞😞I have 5 Alta hr, all of which are inactivated, but when I link the app, the firmware is updated in a second, and the app background shows that the link is complete, but I am constantly prompted to update the firmware, (the alta hr bracelet is also unresponsive, he is an inactive page, and cannot enter the function page), I know that this model is relatively old, but I want to know, is it Fitbit to delete the firmware of alta hr? Anxiously waiting for a reply from Fitbit staff😭😭

[Pitan]

我有 5 个 Alta hr，全部停用，但是当我链接应用程序时，固件在一秒钟内更新，并且应用程序后台显示链接已完成，但我不断被提示更新固件，（alta hr 手环也没有响应，他是非活动页面，无法进入功能页面）， 我知道这个型号比较旧，但我想知道，是不是Fitbit删除了alta hr的固件？焦急地等待 Fitbit 工作人员的回复

[Pitan]

I have 5 Alta hr, all of which are inactivated, but when I link the app, the firmware is updated in a second, and the app background shows that the link is complete, but I am constantly prompted to update the firmware, (the alta hr bracelet is also unresponsive, he is an inactive page, and cannot enter the function page), I know that this model is relatively old, but I want to know, is it Fitbit to delete the firmware of alta hr? Anxiously waiting for a reply from Fitbit staff

[Gr4ndp4]

Hi, @Pitan welcome to the community, I'm going to move your post to the Alta HR board where I'm confident community members with experience in the Alta HR will be happy to assist you.

Cheers

[Pitan]

I hope to get a reply and a solution as soon as possible, I am a Fitbit user for 6 years, I see that many compatriots in the Fitbit community have the same problem, including Charge2, Alta hr, Flex2, my compatriots have not received a corresponding solution. As a deep user experiencer, I have charge5, versa2, versa3, but there is no problem with these models, but Alta HR, charge2, flex2, etc. will appear in this situation, we are all unified judgment, this is the system server firmware problem. Please report the problem to your technicians, I believe this is a server bug! Maybe when you were maintaining the system, the corresponding model firmware was missing, and you didn't find it. Please fix, the issue has been around for 3 weeks.

[ne14ajoke]

I have the same problem. The photos Fitbit Support sent me to charge the Alta HR is NOT what my tracker shows. Hope you get a positive reply soon. Support does not accept emails.