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I own 2 Altas and both have died

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‎12-20-2019 16:48 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎12-20-2019 16:48 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

My fist Alta dies for no reason and plenty of battery. Resetting it does nothing. It works after plugging it in again but it is unreliable and not worth the money I spent on it. 
My second Alta was charging and the charger defected, melted and overheated the Alta to the point of its earlier demise.  

 

 

Moderator edit: Word choice. 

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‎12-21-2019 09:11

‎12-21-2019 09:11

Welcome to the Fitbit Community, @Heckb2. I´ll be glad to assist you with your Alta trackers inquiries. Thank you for mentioning the steps you have followed in order to resolve these situations.

 

Please check help article: Can I extend my Fitbit device's battery life? for your first device.

 

For the second one, I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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