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Inaccuracies and Poor Battery life

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‎05-20-2020 07:23 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎05-20-2020 07:23 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

I just ended a chat with support and am so disappointed in Fitbit.  I have had my Alta HR since December 2018.  I have over the last year reported inaccuracies with this device.  I have been asked to try different things.  My battery is now draining within hours.  I did what was asked of me and now have been told that even though they can see that I have a bad battery, the 365 warranty has expired.  If they would have taken my reports of inaccuracy seriously months ago than the warranty would not have expired.  I am beyond disappointed after being a fitbit loyal user for the last 5 years.  I started with the fitbit ultra 5 years ago and updated to the ultra HR 17 months ago and have been having issues ever since.

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‎05-21-2020 19:24

‎05-21-2020 19:24

Don't just stop at the chat person who says "Sorry, your warranty is expired" because they have no authority to do anything. Fitbit can see in your account history when you contacted the company and what you reported.Take this up the chain to a supervisor or send an email to customer service or have Twitter support check into it. If you reported problems with your device earlier, and they strung you along until after the warranty expired, they should be responsible for  repairing/replacing your unit.  

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