Is my Alta charging?

[yee10]

Hi,

My Alta would vibrate & show a battery icon when I first plug it in to charge. After that the screen would switch "off" & fade to black. Would like to know if my Alta is charging properly when there the screen is "off" during charging because I remember the battery icon would remain on throughout the charging process when I charged it previously.

[EmceeSqd]

Same here. Can't believe there's no indication of whether or not it's charging! I had mine plugged into a USB outlet port overnight and it still didn't charge. 

[FluffyHead]

There is a small round button on the underside of the USB charger that, when plugged in and connected, resets the Fitbit 

[marsp]

tried the reset button, called customer support and then said to hold the reset button down for 8 seconds, three times.  Did that without any luck, back to the store it goes.

[Inditaps]

Hi.. try putting it is other USB or u can take a ear bud dip it rubbing alcohol and just wipe the behind thing where u plug in ur charger and try charging it again.. hope that works..

[sparkles4]

I just recently purchased a FitBit Alta.  I am charging it on my Computer.  When I first started to charge it, it showed a battery life icon then faded to black.  How do I know it is charging and what will I see when it is fully charged.  If I tap it twice will it show the battery life icon.

[Emcee13]

Don't worry when it fades to black, this is totes norm. Wait an hour or so for the fitbit to charge. After the hour, double tap, and it SHOULD come up with a full battery!

Lemme know how it works out!

[KelliD13]

Thanks for the tip on pressing the button on the cable that did the trick!

[blairwaldorf222]

Where is this reset button??

[sparkles4]

Was able to see the battery charging. Thanks for help.

[Inditaps]

It's on the cable.. charging cable..

[KelliD13]

It's on the part of the cord where you plug it into the USB port.

Sent from my iPhone

[agreg]

That worked for Me! Thanks 

[JuanJoFitbit]

@agreg I'm so glad to hear that the workaround worked for you! Thanks for posting the update here.

I'd like to invite you to visit our "Lifetime Discussions Forums" board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often my friend! 

[wwc728]

Should I see something on my iPhone app when fitbit is charging?

[sparkles4]

When you go into fitbit app on line that shows you steps and sleep.  If you look at the very top right hand corner you will see a tiny yellow battery which shows battery life.  I don't know if it is in real time however.  Hope this helps.
Sent from my Bell LG device over Canada's largest network.

[JuanJoFitbit]

@wwc728 @sparkles4 As a matter of fact, the Fitbit app doesn't show the battery icon as it's charging in real time. You can only check the battery icon as it's charging in the Fitbit itself.

Let me know if you guys have additional questions! 

[Forddriver]

I don’t have a button on my Alta charging cord?

[JazPrncess]

It’s very flat & on the actual usb part of the Fitbit Alta cable

[JuanJoFitbit]

@Forddriver Thank you for joining us in this thread and our Fitbit Community! Regarding your question, @JazPrncess is correct. Please check out @Julia_G's post which has a picture of the charging cable showing where is the button.

Let us know if you have any questions!  

[HCG]

I have followed all directions and it’s still not charging. This is my 3rd Fitbit. They usually only last me a year. What’s up with this? I’m not happy.