Is the magnetic band to blame that my Alta HR stopped working?

[Sylvia2021]

My Alta HR (2 years old) stopped working earlier this week but after reading the various topics I wanted to at least try.  It wouldn’t wake up even though it had been charged .  The button on the cable didn’t seem to be doing anything but I managed to wake it with a quick on and off the charger clip several times. Then I let it reset plugged into the computer overnight. This morning the Alta showed a message to set it up at Fitbit.com/setup.  Whoaaa...I set it up and ...it’s working.

my question is about the band:  I wear it with a metal mesh band that has a magnetic wrapover clasp.  Can this magnet interfere with the battery?

also, this is written in real time, so we still don’t know how long this second life will last...but I am curious if I should change the band to prevent problems? Thank you

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @Sylvia2021  glad you got your Alta HR going again. I would think the magnetic clasp wouldn't be a problem, as there are some chargers that attach magnetically to other Fitbit styles To be sure, I've asked a moderator to stop by to answer your question. I love my Alta HR, too.

[Diane175]

I had wondered that as well! - my Alta HR has been having some weird battery/charging issues. It seems a bit better without the magnetic band - but it hasn't disapeared

[AndreaFitbit]

It's nice seeing you at our community @Sylvia2021, @Odyssey13 and @Diane175. Thanks for sharing your inquiry about the metal mesh band and your Fitbit performance's inquiry.

As @Odyssey13 mentioned the magnetic clasp shouldn't be a problem. I would ask an expert about this but as mentioned, there are some chargers that attach magnetically. 

What kind of charging issues have you experienced @Diane175?

[Diane175]

Mine won't charge any higher than 80% and turns itself off often, even if the battery hasn't run out completely.
It's a hand-me-down - so battery life is likely the issue.

[AndreaFitbit]

Thanks for getting back to us and for letting us know about what happens with your Alta HR @Diane175.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[WLBradley]

Same problem! Two weeks ago, it was fine, charged fully and the battery lasted nearly 5-7 days. Now, it barely holds a charge more than a couple hours, TOPS! So frustrated! I've followed all the tips/steps from Fitbit. And still the same issue.

I have loved my Alta HR and don't want to have to buy another new Fitbit! This was already an upgrade from the Charge HR, and like I said, it worked fine until two weeks ago. 

[Sylvia2021]

What I can tell you is that my Alta was doing the same thing until it went stone cold dead. I kept trying to revive it following the suggestions to click the button and when that didn’t work, I kept snapping it in and out of the charger trying to get the battery to charge up. The fitbit logo showed up so I just left it on the charger which was plugged into the usb. After a few hours the logo was replaced by fitbit.com/setup. Whoah… so I did just that…the fitbit finally rebooted. However, the heart monitor no longer works. But the steps are working and it syncs with iPhone.
Rebooting is a finicky process and takes time …patience fir sure.

Sent from my iPad

[AndreaFitbit]

Welcome to the Fitbit Community, @WLBradley and thanks for getting back to us @Sylvia2021. Thank you for mentioning the troubleshooting steps you have followed in order to make your Alta HR work.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.