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Issues with heart rate and zones with Alta HR

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‎09-17-2020 06:24

‎09-17-2020 06:24

My Alta HR is no longer working correctly. Instead of the app showing my heart rate across all three % zones, it puts all the activity into the 'fat burn zone'. Also, on the rate trace it only gives labels of 'out of range' or fat burn zone. This has recently happened and I want to get it back to working properly as soon as possible. I'm unsure whether the device or the app is at fault but I'm losing confidence in fitbit as a brand.
Any help gratefully received!

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‎11-28-2020 01:32

‎11-28-2020 01:32

Mine is not showing any zones, did you get help with your problem ?

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‎01-09-2021 06:01

In response to Kiwi1

‎01-09-2021 06:01

Hello @SteveWB @Kiwi1 Welcome to the Community Forums! 

 

@SteveWB If you haven't done so, I would recommend performing a restart to your Alta HR and an update to the Fitbit App. For this, please check: How do I use the Fitbit app?

 

Default heart-rate zones are calculated using your estimated maximum heart rate. Fitbit calculates your maximum heart rate with the common formula of 220 minus your age. 

 

This is a low-to-medium intensity exercise zone. This zone may be a good place to start for those new to exercise. It's called the Fat Burn zone because a higher percentage of calories are burned from fat, but the total calorie burn rate is lower. For more details, please check: 

How do I track heart rate with my Fitbit device?

 

Note that instead of using these 3 heart-rate zones, you can create a custom zone to target a specific heart rate:

 

1. In the Fitbit app, tap the Today tab and tap your profile picture.
2. Tap Heart Rate Zones.
3. Enter your custom zone.

 

@Kiwi1 I was informed by the Support Team that you contacted them. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions.

 

Let me know how it goes. 

 

Wilson M. | Community Moderator, Fitbit.
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‎05-05-2021 19:35

In response to WilsonFitbit

‎05-05-2021 19:35

I am having the same issue. 

 

I check my device while I'm exercising and it says my heart rate is in the high 130s. I sync with the app and it says my heart rate never went about 120. Something is wrong. 

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