help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Keine Neueinrichtung möglich

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2020 10:24 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎07-22-2020 10:24 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

Hallo

 

Ich hab nach einigen Monaten mein Alta Tracker wieder rausgesucht und wollte ihn aktivieren. Da die App den Tracker nicht gefunden hat habe ich ihn gelöscht. Leider kann ich ihn nicht mehr hinzufügen. Er findet sich nicht mit meinem Handy. Neustart am Ladekabel ist erfolgt. Gibt es weitere Tipps?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-26-2020 12:03

‎07-26-2020 12:03

We probably have to fix the non sync issue @Claudia1980 

It sounds like you told Fitbit that you do not want to use the tracker anymore. Removing a tracker that will not sync will not fix a sync issue, it will dig a deeper hole to dig out off.

 

First step is to remove the tracker from the phones bluetooth.

Now I would try these tips.

If you need more help, please include the phone model.

 

Best Answer
0 Votes

‎07-28-2020 11:11

In response to Rich_Laue

‎07-28-2020 11:11

Hi

 

Hat leider alles nicht funktioniert. Ich hab ein Samsung A3.

Auf diesem Gerät hat die Synchronisation vorher funktioniert. 

 

Claudia 

Best Answer
0 Votes

‎07-29-2020 16:33

In response to Claudia1980

‎07-29-2020 16:33

https://help.fitbit.com/articles/en_US/Help_article/1877.htm?

First mistake was in removing tracker

Best Answer
0 Votes