My Alta HR display is too dim

[Michellede]

Hi I’ve had my Alta HR for about a year and I can’t read it AT ALL outside. I’ve never been able to but now it seems it’s getting worse…I can’t see it inside either unless it’s almost dark! Really frustrating as I have to carry my phone and synch (which takes a long time, also frustrating) to see progress. 
Reset doesn’t work and there’s nothing else I can find to fix it! 
Thanks, 

Michelle

[JohnnyRow]

One possibility is that you are accidentally in 'Sleep Mode' which intentionally keeps display dim.  A quick check for that is if turning your wrist turns on display.  If not, you are in Sleep Mode.

[Michellede]

Thanks for your reply but that’s not the issue. I appreciate you taking the time though.

[Helenmccarthy]

Same issue! I can’t see anything unless it’s dark. It used to be (literally like a couple of weeks ago) that I couldn’t see it in bright day light or sunlight but now it has to be night for me to see anything. Mine is a few years old now so I wondered if it was that but appears to be an issue regardless of age 

[Michellede]

HI Helen, Thanks for your input. I've found it really difficult to get back in here to reply! I have also noticed the charge is not lasting like it used to on my Fitbit. Apparently others have had that issue as well. 

[thehainer]

How do I get it off sleep mode? Does the display light die?