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My Alta HR screen went completely off

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‎09-30-2020 08:14 - last edited on ‎01-10-2021 15:27 by Fitbit Moderator

‎09-30-2020 08:14 - last edited on ‎01-10-2021 15:27 by Fitbit Moderator

Helllo

 

has anyone experienced this? The battery ran out so I charged it as usual. This time though the screen on my fitbit was completely off while the fitbit itself is still on and syncing just fine to my phone. I think just the screen display is having issue but I tried to reset and it didnt work. Is it pretty much the end of it? Help?

 

Moderator Edit: Clarified subject

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‎01-10-2021 15:29

‎01-10-2021 15:29

Hi @mun91l, welcome to the Forums!

Thanks for trying to solve this prior posting. I spoke with our Support team and they confirmed you’re already in contact with them. I suggest keeping an open communication with them.

See you around.

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