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My Alta HR won't connect to my Android phone

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‎11-16-2021 12:02 - last edited on ‎11-16-2021 13:19 by Fitbit Moderator

‎11-16-2021 12:02 - last edited on ‎11-16-2021 13:19 by Fitbit Moderator

My phone cannot find my fitbit alta hr... please help

 

Moderator Edit: Clarified subject

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‎11-17-2021 07:20 - edited ‎11-01-2023 18:14

In response to GMAginnan

‎11-17-2021 07:20 - edited ‎11-01-2023 18:14

Hi there, @GMAginnan. Welcome to the Community Forums.

To better assist you, I'd like to know if you're also using MobileTrack? If so, please note if you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

As it seems that you've MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎11-16-2021 13:21 - edited ‎11-16-2021 13:23

‎11-16-2021 13:21 - edited ‎11-16-2021 13:23

Hi there, @AprilE2. Welcome to the Community Forums. 

 

I've seen that you contacted our Support Team after posting here and they were assisting you with this matter. If the steps they recommended you didn't do the trick, please feel free to contact them back so they can continue helping you.

 

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-16-2021 20:01

‎11-16-2021 20:01

I am having the same issues!

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‎11-17-2021 07:20 - edited ‎11-01-2023 18:14

In response to GMAginnan

‎11-17-2021 07:20 - edited ‎11-01-2023 18:14

Hi there, @GMAginnan. Welcome to the Community Forums.

To better assist you, I'd like to know if you're also using MobileTrack? If so, please note if you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

As it seems that you've MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes