My Alta Won’t Turn On If Unplugged

[Flairia]

I put my Alta to charge today and set up everything. It was able to connect to my phone while charging but after I was done setting it up, I unplugged it and it wouldn’t turn on. I tried restarting it but no reaction came from the Alta. I plugged it in again and it worked perfectly fine. However, the moment I unplugged it, I kept tapping the screen and it wouldn’t turn on.

[Flairia]

I’ve also been charging it for around 2 hours. The bar on the display doesn’t go up or down even when plugged in.

[LZeeW · Accepted solution]

Hello @Flairia and welcome to the Community.  All rechargeable batteries have a lifespan.  The Alta is an older device.  Everything you are describing is consistent with end of life battery failure.  Sorry.

[aartipuri1980]

I also have same issue...

[LZeeW]

@aartipuri1980   The Alta was released in 2016 and discontinued in 2018.  I'm sorry, but I think you have a dead battery, too.

[smallvi11e]

I have the same issue

[Sunkyy]

You have a dead battery you will need to get a new one