My Alta hr fitbit won't sinc to my android

[julesa318]

I have a Samsung Galaxy S9. It doesn't seem to sinc with my phone today. The app seems to be up to date on my phone. I'm not able to get calls or text messages. I've tried all of the steps that I have done before. Doesn't seem to work this time. Thank you. 

[NellyG]

Hi @julesa318 

My 'quick fix' usually works if it doesn't I move on to the Help Article

Syncing Quick Fix

Go to bluetooth on your phone and unpair your tracker from the list if it is listed. Turn off Bluetooth and restart your phone.

Then Restart your Tracker  

Once that is done go back to your phone and turn bluetooth on again (but DON'T try to pair your Tracker in Bluetooth settings). Go to the Fitbit App and try syncing.

If that doesn't work try ALL the ideas in THIS Help Article on syncing problems. Good luck!

[julesa318]

I've tried the above things. Nothing seems to be working. It won't link at all.