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My Alta keeps shutting off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2020 06:13 - last edited on ‎07-13-2021 07:00 by Fitbit Moderator

‎10-09-2020 06:13 - last edited on ‎07-13-2021 07:00 by Fitbit Moderator

Hello and blessings !

Thank you for posting tips on how to repair this. 

Unfortunately I've followed all steps, my fitbit keeps shutting off. 

I have to plug it back on the charger for it to work. My battery is full but after an hour

or so the battery appears dead until t's plugged the battery then shoots back to fully charged.

My fitbit keeps me track especially now with remote learning need to make sure I keep myself moving 

love the amazing reminders!   How to do replace the battery ? 

 

Stay Well !

 

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎07-12-2021 05:57

‎07-12-2021 05:57

Hello @Kimbeiro what fitbit tracker are we asking about. I'll be happy to move the thread. 

You have posted in the area for help with the website. 

 

When removing the tracker from its charger, does the tracker show 100% charge? 

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