My Alta only works when plugged in

[fitty-bitty567]

I tried restarting but nothing happens?

do you have any ideas?

if so contact me pls

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community @fitty-bitty567! I´ll be glad to assist you with your Fitbit Alta inquiry. Thank you for letting us know that you have already tried restarting the device. 

Does your Fitbit turn on when it´s not charging? Is the battery charged? What are you able to see when your device is charging?

I´ll be waiting for your responses. 

[fitty-bitty567]

It does not turn on when it is not plugged in and the battery is fully
charged

[AndreaFitbit · Accepted solution]

Thank you for the provided information @fitty-bitty567. I'll be glad to continue assisting you.

I went ahead and created a case on your behalf and a customer support representative will contact you soon. 

Please let me know if you need further assistance. 

[Sohaib_H]

I just got my Fitbit Alta 4 months ago and this happens. Very disappointed. I tried restarting my Fitbit Alta multiple times by clicking the button 3 times within 8 seconds but it still does not work. Please can someone tell me how to fix this issue. 

Moderator edit: removed personal information. 

[AndreaFitbit]

Welcome to the Fitbit Community @Sohaib_H. I'll be glad to assist you with your Fitbit Alta inquiry. Thank you for letting us know that you tried restarting your device.

I went ahead and created a case on your behalf and a customer support representative will contact you soon. You can mention your brother's device too.

Please let me know if you need further assistance. 

[emma2006]

I have the same issue.  Battery is fully charged, phone app confirms this, but the fitbit won't work once unplugged.  Works fine while plugged in.  Resetting the fitbit does nothing.

[gayathripn]

Facing the same issue. Alta displays all data only when plugged in to charger. Tried cleaning part and restart step too. No progress. Same issue again.

[memetink]

Mine does the same thing. Help

[JSM99]

I have also been having the same problem for several months. I bought a new charger cord as previously instructed. I've rebooted many many times. And yet, it only works when plugged in. The app says it's charged.  Help!!

[Christincloudyd]

Did anyone solve this issue? I am having the same problem...

[dearpr00dence]

Same here!

First I restarted my Alta, but it still shuts off as soon as I unplug it from the charger.

Then I tried deleting the app and reinstalling it. Problem remains.

So I bought a new charger, in case the old one were the problem. Nothing new, still the problem remains.

What do I do?? This was not issue with my Gen1 Fitbit…

[Chicklets]

NOPE, I've had the same problem for several months now. Still looking for the correct fix☹

[LCDL]

Same thing happening to my son's Alta. Plug it in, display shows and it syncs to the app. As soon as he puts it on the screen switches it off. 

[c_hillsoccer22]

Same!!! Did you ever find a solution?

[Chicklets]

Nope! And it doesn't appear as though the company has either. Personally,  I don't even think the company cares and hopes we will just give up and buy a newer version of their problems. I refuse to go that route. 

[lgealta]

I'm having the same problem with a brand new ALTA.  HELP!

[semcn]

Same problem exactly. 

[Chicklets]

I would return it to wherever you bought it, if you can. It doesn't look
like the company has any interest in addressing this on going issue. 😟

[SusieQute]

Ended up buying a new Charge 4. I took the Alta to UBreakIFix and they said it is the battery. Possibly could have overheated in FL sun. Walmart carried the battery and tool kit but I couldn't do it and UBIF wanted more than buying a new unit.  I gave up. Several people having this issue I tend to think Fitbit knows of the issue and that we end up buying a new unit.  They know what they're doing. Especially when no one offers to help.  Charge 4 is okay. Again, not nearly as bright as I need it to be outdoors when running in sunlight.  Might jump to an Apple Watch next time.