My Alta turns itself off.

[Celticsfan]

My Alta turns itself off and won’t turn back on till placed on charger. I just took it off charge this morning and it has a medium battery life any suggestions? It was working fine till the beginning of April and now it keeps turning off. i am not sure if the update has anything to do with this? it is very frustrating.

Moderator edit: format

[LiliyaFitbit]

Welcome to the Fitbit Community, @Chrispy_69 @David_Fielder @MSIndy. Thank you for your reply, @wednitebob. I am sorry for the delayed response. 

@Chrispy_69 thank you for joining the thread and sharing the details of the issue with your tracker. I appreciate your troubleshooting efforts and would like to confirm if you've tried to restart your tracker and checked our charging instructions at How do I charge my Fitbit device? You can take a look at this page for more information about the warranty policy.

@David_Fielder I appreciate your efforts to resolve the issue with your tracker and providing the steps you've tried already. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them.

@MSIndy thank you for joining the conversation and sharing the details of the issue with your Fitbit Alta. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team for further assistance. Please keep an eye on your inbox.

@wednitebob I am glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update and your feedback here.

I'll be around if you need further assistance. 

[Chrispy_69]

I have done several restarts as per instructions and I don’t have any issues with charging my Alta. But according to the app, it’s at the 75% battery level that it starts turning off and keeps doing so until I charge it up again.

[Kcarley10]

How long is the warranty period?

[Chrispy_69]

Their online document says 1 yr unless purchased in Europe in which case it’s 2 years 

[Sunshine2242]

I have been having the same issue for the past few weeks. Once my Alta gets to about 45 percent it just shuts off until it is plugged into a charger. It is super frustrating. I’ve tried the steps to reset, but it still persists. I decided to use my sons Alta that he got for Christmas a couple of years ago and wore for maybe a day. So pretty much a new Alta. Set it up with my phone today and it did the exact same thing. Just shut off and had 75 percent battery. I am seriously considering going to a different brand.  It is beyond ridiculous.   

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kcarley10 @Sunshine2242 .Thank you for your reply, @Chrispy_69. I am sorry for the delayed response. 

@Sunshine2242 thank you for joining the thread and sharing that you're experiencing the same issue with your tracker. I appreciate your troubleshooting efforts, I totally understand how you are feeling. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Chrispy_69 I appreciate your efforts and the additional details. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Kcarley10 I appreciate your participation in the Forums. You can take a look at this page for more information about the warranty policy.

Let me know if you have any questions.

[dunca]

I’m having the same problem how do I restart the Fitbit thanks 

[LiliyaFitbit]

Welcome to the Fitbit Community, @dunca. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you're experiencing the same issue with your tracker. I appreciate your efforts to resolve this. You can restart the tracker by following the steps from this help article: How do I restart my Fitbit device?

Please keep me posted, I'll be around. 

[Kaci3d]

I’m having the exact same problem!  I was given my Fitbit in April as a birthday gift and now I can barely use it.  Today I hit My step count and it shutdown, I plug it in and sure enough it’s still charged.  I had bought my self the flex a year prior, it stopped tracking and I was told there was nothing that could be done, so I was out that money.   I only gave the Alta a try because it was a gift. 😥

[LiliyaFitbit]

Hi @Kaci3d, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I am sorry to hear you're experiencing the same issue with your Fitbit Alta. Thank you for sharing your experience and letting me know that you received your tracker as a gift. I appreciate your efforts and would like to confirm if you tried to restart your tracker by following the steps from this help article: How do I restart my Fitbit device?

Let me know if the issue persists, I'll be around. 

[Kaci3d]

I’ve restarted multiple times.  Aame issue continues to occur.  This is my second Fitbit product that has given me problems.  First it was the Flex, which now just sits In a drawer.  I got the Alta as a gift, even more issues.  I think my Fitbit days are over, which is sad, but I can’t shell out anymore money on these products.

[LiliyaFitbit]

Hi @Kaci3d, thank you for your reply. 

I appreciate your time and efforts trying to resolve the issue. I am sorry to hear about your experience, I totally understand how you are feeling as you have been a Fitbit customer for a long time. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.

[dunca]

Hi, I have followed all the instructions given to reset Fitbit but once I unplug it from charger it goes blank when I plug it in again it shows battery still. Please advise thanks

Sent from my iPhone

[LiliyaFitbit]

Hi @dunca, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[Graceecollyer]

Hi there,

I’m having the same problem with my FitBit where it keeps turning itself off until I put it on charge and it says it has half-full battery. 

I don’t know how to restart my Alta as my charger doesn’t have the button on it! Is there another way?

[Chrispy_69]

This is my parting comment from this discussion - unless your Fitbit is under warranty (1 yr) you’ll get nothing out of Fitbit for their crap product which obviously is flawed but they’re too money hungry to admit.
I can only hope that nobody falls for buying another of their products and that will hopefully teach them a lesson in customer service.
Good luck
Chris

[olgao]

Hi!

I'm experiencing the same problem as well. I got my Fitbit Alta on last Sunday (2019.12.01) as a gift.

I charged it, and set it up with my iPhone 6 following the instructions with no problem. When I connected them, it installed a new verison, (now it says 21.40.02 when restarting.)

I'm using it for 3 days now, and it turns itself off whenever I get away from my phone. It also turns off sometimes for no reason (at least I know off). It is aways fully or medium charged (the battery didn't sink below 65% since then - at lest according to the App).

I tried everthing I read here: restarting a billion times, even deleted the device from my  Fitbit profile, and set it up on an Android device, but it's all the same. It turns off every now and then. It's pretty annoying, because I don't have access to an outlet to plug it in for restart, when I leave the house.

Please help me with this problem, because I really like the device, and don't want to buy a new one just yet.

[PGM78]

My alta turns itself off too. And just turn on when I plug it., even with full battery. I tried to restart it, but it didn't restart.

[Samiaam]

Same thing happening to me. It turns itself off sometimes a few times a day.  It restarts fine after input it on the charger and hit the reset button but I should not have to do this! I am so frustrated ! 

[Odonota]

My Alta is doing the same thing. It will go for 2-3 days, and then just shut itself off. I put it on the charger, and it shows that it still has half to two thirds of a charge still on it. Frustrating. Not sure what to do at this point.