My Alta won't reset

[robynleighton]

I have tried both in my phone & my computer. I press the button 3 times within eight seconds while briefly pausing like the directions say to but the screen does not show the Fitbit logo & it's still charging. How can I reset my Fitbit if this is not working?

[repagain]

You mention in Step 2 that the Fitbit would be charging when plugged in...this is exactly where I am having a problem.  It will not charge!  I have cleaned the pins and receptors with a q-tip multiple times.  I tried to reset the Fitbit, but that won't work either.  Any ideas?

[Hirs1957]

I have done the reset procedure.  When I take it off the charger the fitbit does not work

[Wincats]

Sorry, I have no idea. At least mine charges but cannot reset the time,
which is wrong now that I moved to a different time zone. Very
frustrating. Good luck!

[LarryScherer]

I DO NOT have a button on my charging cable.  It was purchased in April 2019, has the cable changed since then?

[Wincats]

I do not have a button either...Sent from my Galaxy Tab® S2

[DSiggy60]

I almost did not notice the button.  On mine, it is a round circle about a 1/4" in diameter.

[Wincats]

Thanks, but unfortunately there is no such button on mine.Sent from my Galaxy Tab® S2

[Wlill]

So after reading thru a bunch of things I followed a variety of steps and got my Alta working.  
1 cleaned back charging area with Lysol wipe and charger also

2 used original charger connected to

computer and pushed the button 3 times quickly 

3. Charged Alta to 100 percent 

4 disconnected Alta from Bluetooth and reconnect 

now showing 100 percent charged and reconnected

thanks for all of the suggestions

[tlongbons]

The button is a small barley noticeable on the USB end.  If plugging into laptop, it should be on top right where the fitting starts to thin down. 

[WildOlive]

I had to re-install my fitbit on my computer. That FINALLY worked!

[Rayrie]

Thanks, I was having the same problem, so I did it as fast I could and worked. 👍😊

Marie T

[Rayrie]

Thanks Joy, I tried super fast and it worked. 😊👍

[YoginiAmy]

I have tried this about 10 times and it’s not working for me.

[Tuckcheeze]

I tried the 3-4x unplug usb end from computer 3 times then a quick 3x reset button and wah lah  it came back to life.!! Thanks 🙂

[Thumperian]

So glad it worked! Happy stepping👟👟👟

Sent from Rogers Yahoo Mail on Android

[Lynda22]

Well I’ve tried it several times and it’s not reset! So frustrating!

Sent from my iPhone

[remonyan]

Thanks Joy, this well & truly worked for me!

[kjablon]

This worked for me too. I had the EXACT same issue and then I pressed it 3 times quickly without waiting in between and the log came on.  THANK YOU for posting