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My Alta won't sync to my Android phone

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‎08-03-2021 10:49 - last edited on ‎08-03-2021 18:16 by Fitbit Moderator

‎08-03-2021 10:49 - last edited on ‎08-03-2021 18:16 by Fitbit Moderator

My Alta HR is not syncing last sync was at 8:16 last night can I get some response soon thank you

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-03-2021 11:25

‎08-03-2021 11:25

Hi @Tedda  read this - click. It should help.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-03-2021 19:21

‎08-03-2021 19:21

My Alta hr won't sync to my Android phone last sync was at 8:16 last night I'd appreciate a response please

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‎08-03-2021 20:24

In response to Tedda

‎08-03-2021 20:24

@Tedda  your post was moved into this thread where you already got an answer earlier. Did you check out the suggested article?

Stepping in the U.S.A. since September 2013. Android 14

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‎08-11-2021 21:06

‎08-11-2021 21:06

I was having the same issue with my Alta HR not syncing to my iPhone for about 2 weeks. There had been two previous app updates that did not fix the issue, but I just found out there was a third update not too long ago. So, I updated the app, forgot the device in my phone's BlueTooth settings, and reset my watch (by pressing the button on the charger x3 while the watch was attached). Then, I went in the app and re-paired my watch. I'm not sure which one of those steps worked, but my watch is syncing now. Maybe one of these steps will work for you?

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