My Fitbit Alta HR Is Only Giving Simplified Sleep Details

[jwlarkins59]

For the past 8 days my Fitbit Alta HR has not registered my sleep score.  It is always a simplified detail.  I have adjusted the Fitbit on my arm to a tighter position and a looser position, but it still is not working.  This has always happened periodically so I assumed, as indicated in the explanation, that it wasn't getting a consistent heart rate reading.  But for 8 days in a row, that seems excessive.  Please help!!!

[clarabee]

My fitbit will not do anything.  Just talked with customer service and a new one will be issued in a few days.  Thank heavens.  Didn't realize how much I miss it.  Good luck everyone.  Thank you for your suggestions.

[Zafarpasharizvi]

۔there's big difference In reboot you have to work only Fitbit Tracker &
is done at charger cable button. No need to touch yr cell.By this procedure
you can clean tracker memory.
In second case it is reconnecting of tracker and cell phone apps as if you
have a new Tracker.

[jwlarkins59]

Well, my sleep stages recorded correctly for two nights, and this morning I found that it will not even show the simplified sleep stages.  It appears as if it isn't even set up to record sleep at all.  Anyone have that happen?  Everything else is working correctly. 

[RamonaRae]

 I am having similar issues. Although I will get the detail for a couple days and then back to simplified    I hope they get this fixed soon 

[Zafarpasharizvi]

Try to reboot traker

[cathybeaty]

after 2 weeks working with Fitbit, they have offered a 25% discount.  While may be nice of them, it is disappointing, as I believe the issue is related to a poor update to the firmware for the Alta HR.  They will not confirm they are working on a solution, yet problem only started when they did an update on 6/2.  I'm hesitant to purchase another, even though I have a 10 year history with fitbit.  good luck to you.

[SusanATX]

Same exact issue here. The last day i got sleep details was June 4. Green lights on all the time. I’ve tried multiple resets at different times of the day, all the “fixes”, nothing works. I wonder if it has something to do with iOS update?

[RascalGirlMama]

Sounds very familiar to my experience with Fitbit a year ago, exactly the same sequence of events. Really beginning to question my loyalty to the brand...

Sent from my iPhone

[Morpheus500]

Same here! No sleep details for 13 of the last 14 days.

[RamonaRae]

mine stopped giving me detail sleep on May 30.  Worked 2 days June 6 & 7 then back to only simplified.  SO FRUSTRATING!!!

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