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My alta dies after full charging, tried the restart did not work

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‎03-21-2022 14:25

‎03-21-2022 14:25

My alta dies after a few minutes of unplugging it from the charger (it shows fully charged), I have tried the restart method, but it does not work. 

Please help

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4 REPLIES 4

‎03-27-2022 01:59

‎03-27-2022 01:59

Hi @Amalsheikh Unfortunately it sounds as if your Alta HR is dying. If restarting several times,especially doesn't help there is nothing else you can try.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎04-24-2022 17:34

In response to NellyG

‎04-24-2022 17:34

So, that’s it? Defunct product and go get a new one?

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‎04-25-2022 06:50

In response to aaronpeter

‎04-25-2022 06:50

@aaronpeter Yes, for the Alta series it is. They have been discontinued for some years now and if restarts dont help there is nothing else to try. It is an old tracker with an old battery (batteries are not replacable) and old batteries die. It is sad, but it happens eventually and as it is an old tracker it won't still be under warranty.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-29-2022 04:53

‎04-29-2022 04:53

Mine has done the same thing. I have replaced 3 now with the exact same issue after 2 years. I really think they are programmed to do this. Odd to have three have the same issue. I have a Garmin watch that is 5 years old and it is still running? So sad as I really like this product by Fitbit. 

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