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My brand new Alta paired, then started to update, then dark screen...

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‎11-11-2020 19:27

‎11-11-2020 19:27

Looking for help. I pulled my new Alta out of the box, put it on the charger, amd went to fitbit.com/setup. Followed instructions, loaded the app on my android, paired the Alta to my phone, then it started on an update. The update failed, so I started it again...failed then the Alta black screened. Can't get it to charge now.

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‎11-11-2020 19:32

‎11-11-2020 19:32

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎11-11-2020 21:07

In response to Odyssey13

‎11-11-2020 21:07

Well, actually I have a Note8, so no. But still does not explain why the
Fitbit is black screened, is non responsive, and won't charge.
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