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My experience with Alta HR and Customer Service

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‎08-31-2023 11:07 - last edited on ‎09-08-2023 09:11 by Fitbit Moderator

‎08-31-2023 11:07 - last edited on ‎09-08-2023 09:11 by Fitbit Moderator

I contacted customer service because my Alta HR bought 30 days ago would not hold a charge longer than 3 days. The referred me to the warranty group who said it is no longer under warranty. WORST SERVICE EVER!!!!

Moderator Edit: Clarified subject

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‎08-31-2023 12:00

‎08-31-2023 12:00

Did you buy it new from a certified dealer 30 days ago?  That sounds strange because Alta HR hasn't been made for several years.  Or perhaps was it a used purchase?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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