My fully charged Alta shows no display even been restarted

[shkapr]

Alta HR stopped having any display even though charged and restarted

[NellyG]

As several restarts havent helped try lettingnthe battery run completely flat and leave it flat for several hours, then fully charge. If that doesnt revive it I think it has died. As you live in the UK you probably have a 2 year waranty on it so contact Support (link in my signature)

[FerdinandFitbit]

Hi everyone! Good to see you all in the Community Forums! 🙂

@shkapr, I'm glad to hear that you were able to get your Alta HR replaced! 🙂

@mamateer, I totally understand your position in this situation. Thanks a lot for the input!

@FaribaGharib, sorry to hear that. Were you able to get your tracker replaced or repaired? If not, let me know. I'd like to help you out!

@homelyn, I was able to check with the Support Team that they're currently helping you out with this. If you need more help with the process, let me know! 🙂

[Megan66]

My fully charged Alta has a black screen. Won’t start. 

[lissa59]

@FISHCAKES.  Were you able to get your display up and running?  Mine is doing the same thing..just a scrolling url.  Also it wont pair with the app..it just keeps searching.  

[MyPHIBIT]

I have the same problem - Alta HR fully charged but the screen is black. Nothing happens even by tapping. Is it dead?  What should I do?  Thanks.

[LiliyaFitbit]

Welcome to the forums @MyPHIBIT ! I am sorry for the delayed response. 

@MyPHIBIT Thank you for joining the conversation and sharing the details of your device’s behavior.  I appreciate your efforts to resolve this and for letting me know that your Alta HR is fully charged. I've confirmed that you have been in touch with Customer Support. I recommend you to continue the assistance with them as they will do their best to help you. 

If you have any questions, feel free to let me know.

[Aimeegorob]

I got mine as a gift a few months back and it was working fine until 3 days ago. It just stopped showing any display. I called support and the warranty was over in December so I also got the 25% offer. However, after research, I see that this seems to be a persistent problem with Fitbit (in fact my husband and I both had issues with past fitbits) so I can’t see me spending money on a consistently faulty product. Super disappointed because I really liked the Alta HR, and had bought several bands.

Moderator edit: format

[MyPHIBIT]

I had the same experience as you. I don’t find the Fitbit products to be
durable at all - last for a couple of years only. Even they offered the 25%
discount, it worked out to be the same price as other retailers after
discount. Therefore it was not a deal at all. They should offer 25%
discount OFF the sale price, not the regular price. Disappointed!
--

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the forums @Aimeegorob. Thank you for your reply @MyPHIBIT .  

@Aimeegorob thank you for joining the conversation and sharing your experience. I understand that you liked your Alta and even bought several bands. Thank you for letting me know that you've contacted Customer Support regarding this issue. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. Thank you for your feedback, I totally understand how you are feeling. Customer satisfaction remains our number one goal, however the demands of running a global business require that we enforce our warranty consistently. I appreciate your understanding and hope to keep you in the Fitbit family.

@MyPHIBIT thanks for sharing your thoughts with us. I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences. 

Feel free to reach out if you have any other questions.

[pstoole]

Add me to the list!  Got Alta as a gift in March 2018.  Charged.  No screen response.  Tried rebooting...nothing.

[LiliyaFitbit]

Welcome to the Fitbit Community, @pstoole. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device and has tried already to resolve it. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[JRT99]

What do you have to do with it because my display isn’t working now and is fully charged I’m confused about why ?

[LiliyaFitbit]

Welcome to the Fitbit Community, @JRT99.

Thank you for joining the thread and sharing that your tracker is fully charged but the display is not working. I appreciate your efforts to resolve this and would like to confirm if you've tried to restart your tracker by following the steps from this help article: How do I restart my Fitbit device?

Let me know how it goes. 

[pstoole]

Actually, all they did was tel me I had to buy a new fitbit.

--




"Everybody is a genius, but if you judge a fish by its ability to climb a
tree, it will live it's whole life believing it is stupid." *Albert
Einstein*

[LiliyaFitbit]

Thank you for your reply, @pstoole. 

I appreciate the additional details. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

If you have any questions, feel free to let me know.

[Belle5]

Hello. I see your title, but I can't see the answer. The same thing has started happening to me over the last month. Sometimes it has charge, but I can't see the display. What did you do?

[pstoole]

Unfortunately, I gave up on Fitbit. They told me I had to buy a new one which I haven’t done yet. Will the same thing happen to the next one I buy?

Sent from my iPhone

[Belle5]

My Fitbit is 85 percent charged and it won't display. Blank screen. What can I do?

[MyPHIBIT]

Unfortunately the Alta died on me after several tries of restart. I ended
up buying another model.
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Moderator edit: personal info removed

[shkapr]

Sorry- it was on warranty so was sent a replacement. Good luck


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