New Alta Hr won't update.

[Altrahr]

I know this topic has been discussed many times and I have tried absolutely every single thing everybody has tried and it still will not update either from my phone or from my laptop. Is it best just to return it? And I never had problems with my old Alta HR updating via my phone Pixel 3a. Ver26.40.03 fitbit

[Odyssey13]

Hi @Altrahr 

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

[Altrahr]

Thanks, have checked all that and everything compatible. On phone now with customer support and they seem to be at wits end also. They're sending me a request for a new fitbit. Thanks again for the prompt answer!  Take care

[IceSR]

my app that worked 2 days ago has now gone blank and it won’t update 

no information on what has happened.