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New Fitbit not working when off charger

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‎01-04-2020 03:17 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-04-2020 03:17 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Hi, I have a new Alta HR that is fine when on charger but as soon as I take it off charge it goes blank. Any ideas? 

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‎01-05-2020 00:52

‎01-05-2020 00:52

Hi @LisaandNeil  Try restarting your Alta HR several times. If that doesnt get it working off the charger then you will need to contact Support 

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

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