help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New dashboard design and premium offer

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-17-2020 05:45 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-17-2020 05:45 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Why have I suddenly been presented with a new dashboard today? Is it because I’m being offered a week’s trial of Premium? How do I switch back to the old version? And how do I decline the Premium offer?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-18-2020 15:35

‎02-18-2020 15:35

Hi @LCMB, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? Did you recently updated the Fitbit app? A few months ago we released the new Fitbit experience for our iOS and Android users, this new version cannot be reverted because it's a permanent change starting from the app version 2.92. 

 

In regards the Premium offer, the add should have an X on the upper right corner for you to close it. If not, please send me a screenshot so we can move forward with this. 

 

Let me know if you have any additional questions.

Best Answer
0 Votes