help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Newly unboxed Alta won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2021 06:08

‎01-03-2021 06:08

Good Afternoon,

 

My newly unboxed Fitbit Alta won't charge. I've tried several USB adaptors, and ports, with no success. 

 

I've aligned the pins correctly, and wen't through all the troubleshooting steps in the Fitbit community, with no success. 

 

Could you please assist me?

 

Looking forward to hearing from you,

 

Phil

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-03-2021 07:39

‎01-03-2021 07:39

Hi @PhBass  newly unboxed? The Alta was retired quite some time ago and has been replaced by two different series of Fitbits. It does seem you've tried everything that would be suggested. Did you try rubbing alcohol to be sure the contacts are clean? I have an Alta HR, myself.  Is this a new purchase where you could somehow exchange it?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-06-2021 13:52

In response to Odyssey13

‎01-06-2021 13:52

Hi @Odyssey13, thanks for your help and tips!

Hi @PhBass, welcome to our Community Forums. 

 

Thanks for troubleshooting this before posting. You mentioned you already tried some steps, have you tried all the suggestions listed in this link Why isn't my Fitbit device's battery charging?, if not you can try them. Here you'll find more tips like the one provided by our friend @Odyssey13.

Let me know how it goes.

Best Answer