No display and broken charger

[SandyVal]

I purchased my Alta a couple of years ago but never opened the box. Now I opened and charged the Alta but with a full charge, it will not display. Also the charger clip broke. Any suggestions for this brand new out of the box not able to use Fitbit. Thank you, Sandy

[Odyssey13]

Hi @SandyVal  the warranty for these devices is one year in the USA. The Alta series was retired a while back and the Inspire series is the replacement. You can try asking support about this, but since the device is past warranty, they may not be able to help you. Be sure you have updated the firmware and have the lasted app for a compatible phone or computer. Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[SandyVal]

Thank you so much. I’ll see what I can do. I’ve learned a lesson.
--
Sandy Valensky