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No heart rate visible anymore

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‎01-24-2020 07:21 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-24-2020 07:21 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

8 months no problem, now no heart rate visible anymore; the symbol is still flashing.

restart the device did not change anything

 

 

Moderator edit: subject updated for clarity 

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‎01-25-2020 09:31 - last edited on ‎06-09-2023 08:49 by Fitbit Moderator

‎01-25-2020 09:31 - last edited on ‎06-09-2023 08:49 by Fitbit Moderator

Hello @jfvdw, welcome to the Community forums. 

Thank you for all the information you've provided regarding the heart rate that is not longer being recorded and confirming that you already tried the restart. 

Before considering other options, I would recommend performing a restart once more and to follow all the instructions in this article to improve the accuracy of heart rate information: How to I improve the accuracy of my heart rate rate reading?  This has been useful to other users who have experienced something similar.

Davide | Italian and English Community Moderator, Fitbit


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