01-24-2020
07:21
- last edited on
08-20-2020
20:01
by
MatthewFitbit
01-24-2020
07:21
- last edited on
08-20-2020
20:01
by
MatthewFitbit
8 months no problem, now no heart rate visible anymore; the symbol is still flashing.
restart the device did not change anything
Moderator edit: subject updated for clarity
01-25-2020
09:31
- last edited on
06-09-2023
08:49
by
MarreFitbit
01-25-2020
09:31
- last edited on
06-09-2023
08:49
by
MarreFitbit
Hello @jfvdw, welcome to the Community forums.
Thank you for all the information you've provided regarding the heart rate that is not longer being recorded and confirming that you already tried the restart.
Before considering other options, I would recommend performing a restart once more and to follow all the instructions in this article to improve the accuracy of heart rate information: How to I improve the accuracy of my heart rate rate reading? This has been useful to other users who have experienced something similar.