No more sleep number??

[Dawn31068]

My Alta HR started showing me my sleep number on a daily basis. But for the past few days it no longer does that.  It only gives the basic information.  I am still getting the same amount of sleep as before. Nothing has changed.  How can I fix this?

[kawaiiko]

@Dawn31068 

Please restart your Fitbit.  

Below are the instructions:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
   
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

Let us know if this was helpful or if you need additional guidance.  

[jane_7]

Restart 3x did nothing.  No sleep stages, or steps or exercise or anything were shown since Monday. It finally gave data but no sleep stages.