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No syncing and the dreaded 4 digit number

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‎12-08-2020 12:39 - edited ‎12-08-2020 12:39

‎12-08-2020 12:39 - edited ‎12-08-2020 12:39

Had my Alta HR for years. Worked great until a little while ago, now I cannot get it to sync. All it does is tell me to input a 4 digit number. I've tried rebooting tracker, re installing the app, turning bluetooth on and off. Everything. Seems like there's lots of us. Honestly it's rubbish. If there's no fix the company should say, rather than outsource it's customer services to its customers. Won't be recommending Fitbit or buying one again. 

 

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4 REPLIES 4

‎12-09-2020 21:01

‎12-09-2020 21:01

Hi @Davidwillans where do you see this 4 digit number? On the watch or the Fitbit app? 

It should only show on the app after the user std t an add device. 

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‎12-09-2020 23:29

In response to Rich_Laue

‎12-09-2020 23:29

Hi @Rich_Laue. I see the number on my watch, input it into the app, wait, then it tells me it's not worked. Clearly a software problem because the phone detects the watch. Not a new problem either from the comments on this forum. I have tried lots of solutions, reinstalling everything, resetting the watch, doing each step in different order etc. I've spoken to the help bot on twitter, members of the community, but no one at Fitbit. Not for lack of trying, but I assume because they don't care about their customers enough. 

 

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‎12-10-2020 08:11

In response to Davidwillans

‎12-10-2020 08:11

  • Turned the Bluetooth off on any other device that the tracker has synced through, if this other device is nearby. 
  • Restarted the Alta HR 
  • You have removed the tracker from your phones Bluetooth. 
  • You cleared the Fitbit apps cache. 
  • Turned the phones Bluetooth off/on 
  • Shut off the phone off, not just a restart. 
  • Turned power management off for the Fitbit app. 

Still not sure why the tracker needs to be setup since removing a non syncing tracker will never fix a sync issue. We still need to get the communication to work. 

 

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‎12-10-2020 11:39

In response to Rich_Laue

‎12-10-2020 11:39

Mate, I've done all that. I've taken everything back to like it was new and
it's not worked. I've changed all the settings on the app in all the ways I
can find to do it. The app finds the watch, the watch gives me the code (so
they are communicating) then I input the code and nothing. I
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