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Not Syncing to my updated iPhone 6s after restarting my Alta HR

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‎01-23-2020 01:25 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-23-2020 01:25 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I’ve restarted my Alta HR in hopes that it’d resync and update today’s activity and sleep, but it’s not syncing. It keeps prompting me turn on my Bluetooth settings, and I have! My Alta HR is connected to my Bluetooth, and all the settings for my Fitbit device are enabled. How can I get it to sync??

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‎01-23-2020 01:30

‎01-23-2020 01:30

Hello!! I’m the one who wrote this post! I finally got it to sync!! I tried restarting my iPhone 6s, and after that, my Alta HR resynced again!! If anyone runs into a similar issue, trying restarting both devices (your Fitbit device and your mobile device). Hope this helps someone!

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‎01-23-2020 01:30

‎01-23-2020 01:30

Hello!! I’m the one who wrote this post! I finally got it to sync!! I tried restarting my iPhone 6s, and after that, my Alta HR resynced again!! If anyone runs into a similar issue, trying restarting both devices (your Fitbit device and your mobile device). Hope this helps someone!

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